Privacy Policy
Privacy Policy
Effective Date: 5/25/2025
Rising Flame Candles (“we”, “our”, or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy outlines how we collect, use, and safeguard your information when you visit our website theRisingFlameCandles.com (the “Site”).
1. Information We Collect
We collect personal information you provide voluntarily when you:
- Place an order
- Subscribe to our newsletter
- Fill out a contact form
- Email us directly
This information may include your name, email address, phone number, shipping/billing address, and payment details.
We also automatically collect technical data such as:
- IP address
- Browser type
- Operating system
- Referring URLs
- Pages visited and time spent
This is used for analytics and improving user experience.
2. How We Use Your Information
We use the information we collect to:
- Fulfill and manage orders
- Communicate with you about your purchase or inquiries
- Send updates, offers, or newsletters (only if you opt-in)
- Improve our website functionality and services
- Detect and prevent fraud or abuse
We do not sell or rent your personal information to third parties.
3. Cookies & Tracking
We may use cookies, pixels, or similar technologies to:
- Keep your shopping cart active
- Analyze site traffic and performance
- Personalize your experience
You can disable cookies in your browser settings, but parts of the site may not function properly as a result.
4. Payment Processing
Payments are securely processed via trusted third-party gateways (e.g., PayPal, Stripe). We do not store full credit card information on our servers.
5. Third-Party Services
We may use third-party tools like Google Analytics or Meta Pixel for insights and advertising. These services may collect non-identifiable data as per their own privacy policies.
6. Data Retention
We keep your personal data only as long as necessary to fulfill orders, meet legal obligations, or resolve disputes.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccuracies
- Request deletion of your data
- Withdraw consent for marketing
To make a request, email us at therisingflamecandles@gmail.com.
8. Children’s Privacy
Our site is not intended for children under 13. We do not knowingly collect data from children.
9. Changes to This Policy
We may update this policy from time to time. The latest version will always be posted on this page.
Need Support?
- (865) 724-3395
- therisingflamecandles@gmail.com
- Mon to Fri - 8 am - 5 pm
- Sat & Sun - 10 am - 3 pm
We response your
queries within
24 Hours